FAQs

CUSTOMER CARE


Any questions or concerns? Send us an email info@tubescanada.ca

For Custom Orders, please see the Frequently asked questions (FAQ) below.
*Returns from specials, flash sales, and/or non-web orders may be subject to different policies.


SHIPPING

Canadian Shipping Rates:

We ship Monday-Friday with Canada Post from our Headquarters in Saskatchewan, Canada.

  • Orders received will ship within 24 hrs.
  • In Canada $10 for Canada Post shipping (7-10 business days), depending on weight and quantity. *Free Shipping on orders over $75 CDN (Wholesale and Custom Orders not included)
  • $12 CDN plus for Priority Mail Shipping (1-3 business days)

Please contact us for shipping costs for Custom Orders and Deliveries.

Yes, additional shipping rates may apply to shipping outside of Canada.

US Shipping Rates:
  • Orders received will ship within 24 hrs.
  • To the USA $20 CDN Ground shipping (6-8 business days), depending on weight and quantity. **Free Shipping on orders over $120 CDN for continental USA address. Exceptions may apply for Alaska shipping addresses - please contact us at info@tubescanada.ca in advance to confirm shipping costs to Alaska/Hawaiian islands.

Please contact us for shipping costs prior to orders for custom orders and deliveries outside the USA. Shipper may be liable for duties & fees upon delivery.

RETURNS

Returns must be postmarked within 30 days of purchase. Product must be in original packaging with original tags attached.

Please contact us at info@tubescanada.ca regarding returns and describe the problem or issue with the product. Requests for refund or exchange must be accompanied by the original receipt or detailed order information. Refunds will be issued in the same form as the original payment within 30 days of date returned.

If an item was damaged or defective when received please promptly email info@tubescanada.ca

We will need the following information:

  • Your order number, name, and date of purchase.
  • A detailed description of the damage or defect

We do not manage damages or defects from retail locations. Please contact retailer directly if not purchased online.