Refund policy

 

REFUND POLICY

Refunds and exchanges for Tubes Canada Custom products or Sale items are not available and all sales are considered final. Exercise caution in making your selections and review your order summary carefully before proceeding to checkout.   If you have any additional questions or concerns during the order process we will be happy to provide further assistance. 

Tubes Canada Innovations Inc., and/or its representatives, inspects the product and reviews your order details at the time of shipping.  If despite these efforts, if you receive the wrong order or a manufacturer defect we do sincerely apologize.   Please notify us in writing within 15 days of your order receipt (as per instructions below) and a customer service representative will contact you immediately.

Please note that prior to any replacement product being shipped customer service may require additional documentation from the customer depending on the circumstance (ex: forms, photographs).   Replacement product required due to a manufacturer defect must be the same style, color and size as the product identified (no exceptions).  

To notify us and initiate a resolution due to receipt of a wrong order or a manufacturer defect, please ensure you have all the following information available:

Name:

Phone Number: 

Email on Order:

Order Number:

Date Received:

Description of the Issue:

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at avantiventures@live.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tubescanada.ca and send your item to: Tubes Canada Innovations Inc., 100 South Point Dr, Corman Park SK S7T1C6, Canada.

 

REFUND REQUIREMENTS

• Product must be in original packaging
• Product must not have been in new condition, unused or worn.
• Proof of Purchase (we require a receipt, purchase order or other proof of purchase)

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

SHIPPING ITEMS

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: 100 South Point Drive, Corman Park, SK, Canada, S7T 1C6. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: Tubes Canada Innovations Inc., 100 South Point Dr, Corman Park SK S7T1C6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.