Terms & Conditions

These terms and conditions (“Terms”, “Agreement”) are an agreement between Tubes® Handwarmers (“Tubes® Handwarmers”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the tubeshandwarmer.com website and any of its products or services (collectively, “Website” or “Services”).

RETURN POLICY

Refunds and exchanges for Tubes® Handwarmers products or sale items are not available and all sales are considered final. Exercise caution in making your selections and review your order summary carefully before proceeding to checkout. If you have any additional questions or concerns during the order process we will be happy to provide further assistance.

Tubes® Handwarmers, and/or its representatives, inspects the product and reviews your order details at the time of shipping. If despite these efforts, if you receive the wrong order or a manufacturer defect we do sincerely apologize. Please notify us in writing within 15 days of your order receipt (as per instructions below) and a customer service representative will contact you immediately.

Please note that prior to any replacement product being shipped customer service may require additional documentation from the customer depending on the circumstance (ex: forms, photographs). Replacement product required due to a manufacturer defect must be the same style, color and size as the product identified (no exceptions).

To notify us and initiate a resolution due to receipt of a wrong order or a manufacturer defect, please ensure you have all the following information available:

Name:
Phone Number:
Email on Order:
Order Number:
Date Received:
Description of the Issue:

REFUND REQUIREMENTS

  • Product must be in original packaging
  • Product must not have been in new condition, unused or worn.
  • Proof of Purchase (we require a receipt, purchase order or other proof of purchase)

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

SHIPPING ITEMS

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to:
100 South Point Drive, Corman Park, SK, Canada, S7T 1C6. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.